INTERNATIONAL BUYERS

Although our checkout system is set for U.K. currency,we welcome international buyers and regularly ship abroad.For international sales please

1. Email or telephone us for a shipping quote BEFORE you buy
2. Please note that most postage charges to Western European countries cost little or no more than within the U.K.
3. We will send you a shipping quote by email.
4. If you still wish to order,please go through the normal ordering process on the site using your credit/debit card details.(Please note that the shipping quoted by the computer may NOT be the same as we have quoted you.It may be less or more),so please ignore this.You will only be charged the amount we have quoted you.(Please read further down this page for details on our postage charges.)
5. Once we have received payment,your order will be shipped to you.:
6. Please note we do NOT take card payments for less than £5.00 excluding postage

DELIVERY

1. We mail Tuesday through Saturday
2. Most orders are mailed with Royal Mail or Parcel Force.
3. International orders are mailed via international airmail shippers.

Local Orders

As from April 27th,you will now longer be able to shop in our Valley store.However,you can still shop online for your order to be mailed to you or alternatively by the following methods.

CALL AND COLLECT:You can order using the following methods

• place the order by ringing 01407742543 and pay with your credit/debit card.We will then arrange a time for you to collect.
• Place the order by telephone and pay with your card or cash when you collect
• You can order online and pay using the card payment method(ignore the postage fees,you will not be charged).Please do not use the PayPal method or you will be charged postage fees.We will then telephone you to arrange a collection time.

ORDER AND DELIVER-Free Local Delivery subject to minimum of £10.00 of goods ordered.

We do offer a free delivery service within the local area to Valley on the Isle of Anglesey.This is subject to a minimum of a £10.00 order in goods.Any order less than £10.00 will have a £5.00 delivery fee added to their total.We will deliver in the local areas to Valley up to Holyhead,Rhosneigr,Trefor and Llanrhuddlad.Delivery times will be arranged at the time of ordering.Goods HAVE to be signed for upon receipt.Please do not ask us to leave orders in designated areas such as garages,porches etc.

If you care not sure if we cover your area,please call us.Any orders place that are out of this area will be charged postage fees.

Please use one of the above methods to order for free local delivery.

IMPORTANT-NEW POSTAGE CHARGES-PLEASE READ CAREFULLY

• Due to the rise in postage fees and packaging costs,we are no longer able to offer free P+P.
• Fees for postage and packaging and handling charges are set at 20% of the total order.This is due to an increase in postage fees,plus packing supplies and stationery.Boxes,bubble wrap and packaging used to transport your order safely cost us money.If a large order is placed,it is at our discretion to charge less than checkout shows for the final p+p fees if you pay through our instore payment system**.
• If you choose payment via our instore payment processing method**,your account will only be debited when your order is complete and ready to ship.
• Please note,we always post our goods recorded delivery.This will require a signature upon receipt.
• Notification of shipping will be sent to the email address* that is attached to your order.Please note that if you have entered an incorrect email address,we can take no responsibility for you not receiving confirmation of shipping.
• * Please note that our emails contain graphics that may cause rerouting to your SPAM box.Please check your SPAM box for our emails should you not receive any confirmation of purchase with 72 hours.
• ** Instore Payment Processing- We process your order instore through our card transaction machine in our store.The transaction is processed as CUSTOMER NOT PRESENT.
• At checkout,to complete your order,you will be asked to agree to our terms and conditons.We cannot process your order if you do not agree to our terms and conditions regarding postage fees etc.

STOCK QUANTITIES

• The stock quantities on this site are manually updated.
• If for some reason the item you have ordered is out of stock,you will be notified by email.

Returns/Refunds

For Faulty Goods

• For faulty goods,we require the item to be returned in it's orginal packaging for inspection.Please note that Patchwork Island reserve the right to refuse refunds for goods that we find have been deliberately damaged
• We reserve the right to demand returns  to be sent back to Patchwork Island in the original packaging for inspection.
• Postage for outgoing goods will not be refunded.
• For returns that have been damaged,we will send a replacement of that item.If we do not have a replacement,a refund will be given.This refund will include the postage fees for the returned item only.
• * We are to be notified by email within 7 days of receipt of the faulty item.

For Unwanted Goods

• For items purchased that are not as you expected but without fault,we will refund the cost of the item only.The item/s are to be returned to us in new and unopened condition.We do not arrange collection.We suggest that the items are returned to us using Royal Mail Recorded Service for peace of mind.Once we have received the item/s,we will reimburse your account with the cost of the goods ONLY**.No outgoing or returning postage fees will be reimbursed.
• **Patchwork Island reserve the right to refuse refund for any returned goods (due to an unwanted nature) if the items are returned in a used or unsaleable condition.

patchworkisland@yahoo.co.uk

• We will confirm receipt of your email.
• Should you not receive a confirmation email within 24 hours,please assume that we have not received your email and contact us by telephone on

(01407)742543

DISCLAIMER

• Please note that the majority of our products are made for a primitive look.This meaning the desired effect is worn and "unfinished"
• We will NOT issue refunds for items that have "natural or deliberate" faults to give this desired effect
• Our products are designed for decorative use only.Many of our products contain small parts that may come loose if they are "over-handled".Keep out of the reach of children and pets.
• The majority of the products are produced for the U.S. market and therefore do not pass the strict EU standards set for products produced for the U.K. market.This being so,we at Patchwork Island do not take any responsibility for any damage caused by misuse.On purchasing any of our products,you,the customer must take responsibility for keeping the item/s out of the reach of children or where they may cause harm.
• ELECTRICAL ITEMS-We  advise all our customers to purchase one of our British made adaptors when purchasing one of electrical products.These work with the U.K. 240v electric system in changing the voltage down to the 110v requirements of our electrical products.We at Patchwork Island take no responsibility for any damage caused by voltage overload.